Install Coordinator - Saint Petersburg, FL

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

Check out what we offer:

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• HSA and Flexible Spending Account
• Paid Time Off & Holiday Pay
• Company paid life insurance
• Learn more by visiting www.myarsrewards.com/ 

Schedule: 6:30am - 3:30pm, Monday - Friday and occasional Weekends

Pay: $20-25/hr depending on experience

The scheduler provides support services by scheduling installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.

• Receives calls from customers or builders and coordinates service or installation schedules.
• Prepares appropriate documentation and entry to activate and place scheduled work into system.
• Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.
• Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.
• Prepares employee schedules according to workload.
• Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
• May provide quotes on certain types of jobs over the telephone and schedule sales calls.
• May invoice completed work, process lien forms or releases and call for payments when bills are overdue.
• Build packets to ensure all proper paperwork is included for the days install.
• Build pull-sheets by filling out appropriate information needed for a correct installation.
• Assign calls to install technicians including go back or Red Tag correction.
• Confirm installations by Contacting customer to confirm their installation, go back or Red Tag correction BEFORE the installers proceed to their job.
• Schedule safety topic completions and send staff reminders.
• Schedule training completions.
• Schedule management appointments for escalated issues.
• Close out previous days jobs in a timely fashion to ensure accounting is current, payroll is current, with no outstanding balances.
• Order parts and pieces for go backs via warehouse.
• Ensuring ALL charge backs are monitored, documented and enforced.
• Monitor and address all issue on Help Desk so we do NOT miss any customer interaction and avoid escalations.
• Other duties as assigned.

• HS diploma, or GED equivalent, is required.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• Previous experience in HVAC industry and customer service is desired.
• Basic computer skills and strong communication/interpersonal skills are required.
• Previous experience in HVAC service or HVAC dispatching is desired.
• An understanding of air conditioning/heating and/or plumbing are preferred.
   

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.